The operations team for Care.com HomePay is challenged with providing ongoing behind-the-scenes client support and account management that reinforces our company goals and mission. This role aims to consistently exceed the expectations of the company’s clients through the creation and constant improvement of procedures and processes that result in superior quality and operational efficiency. The Operations department works closely with the Sales and Consulting teams to ensure the team is meeting client service deliverables and proving its commitment to timeliness, accuracy, thoroughness, and clarity in each functional area.
Care.com Global Consumer Operations is hiring for an experienced role on our Shared Services team, whose primary responsibility is designing and delivering global internal and external training and knowledge content. Additional responsibilities include development and maintenance of curriculum and web based training, instructor guides, course reference materials, customer-facing FAQs, email response templates and knowledge-base articles.
We are seeking a Manager of Education and Knowledge who thrives in a dynamic, fast-paced environment to lead our training and knowledge programs globally. The individual should have strong operational, leadership, and learning expertise. This individual is an expert in all things related to content and training optimization, segmentation and localization, analytics and meaningful measurement. They will be responsible for both the strategic vision of the program as well as the direct management of a diverse team of learning professionals that design, develop, plan, implement, and assess training and content for a number of cross functional groups within Care.com.